Empowering Women with Accurate, Early and Clear Result
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Terms and Conditions

  1. Introduction

Welcome to AQsure Malaysia. By purchasing or using our pregnancy and ovulation test products or accessing our website, you agree to comply with these Terms and Conditions. Please read them carefully. If you do not agree, you may not use our products or services.

 

  1. Product Use
  • Intended Use: AQsure pregnancy and ovulation test kits are designed for personal, at-home use to assist in tracking ovulation and determining pregnancy. They are not intended for medical diagnosis or treatment. Always consult a healthcare professional for medical advice.
  • Instructions: Users must carefully follow the instructions provided with the product to ensure accurate results. AQsure is not liable for incorrect results caused by misuse or failure to follow instructions.

 

  1. Purchases and Payments
  • Pricing: All prices are listed in Malaysian Ringgit (MYR) and are subject to change without prior notice.
  • Payment Methods: We accept payments via [credit/debit cards, online banking, or other payment gateways]. By providing payment details, you confirm that you are authorized to use the payment method.
  • Order Confirmation: An order is confirmed only upon receipt of full payment. AQsure reserves the right to cancel orders if payment is incomplete or suspected to be fraudulent.

 

  1. Returns and Refunds
  • Eligibility: Refunds or replacements are available only for defective products reported within [7–14 days] of purchase.
  • Exclusions: Refunds are not applicable for opened, used, or damaged products due to improper storage or handling by the customer.
  • Process: To request a refund or replacement, contact our customer service team at aqsuremalaysia@germax.com.my with proof of purchase and details of the issue.

 

  1. Limitations of Liability
  • AQsure Malaysia is not liable for any:
    • Consequential, indirect, or incidental damages arising from the use of our products.
    • Errors in results due to user error, environmental factors, or storage conditions.
  • To the fullest extent permitted by law, our liability is limited to the purchase price of the product.

 

  1. User Responsibilities
  • Ensure proper storage of test kits as instructed.
  • Do not use the products beyond their expiration date.
  • Seek professional medical advice for any health-related concerns or abnormal results.

 

  1. Intellectual Property
  • All content on AQsure Malaysia’s website, including text, graphics, logos, and product designs, is the intellectual property of AQsure Malaysia. Unauthorized reproduction, distribution, or modification is prohibited.

 

  1. Privacy and Data Protection

Your use of our products and website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

 

  1. Changes to Terms and Conditions

AQsure Malaysia reserves the right to amend these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our products or services constitutes acceptance of the revised terms.

 

  1. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us:

  • Email: aqsuremalaysia@germax.com.my
  • Phone: +6012 972 1318
  • Address: AQsure Malaysia HQ
    Germax Sdn Bhd ( 61985-K)
    B8-2-1, Block 8, Jalan Teknologi 2/1A,
    Signature Park, Kota Damansara,
    47810 Petaling Jaya,
    Selangor Darul Ehsan,