Refund Policy

This policy applies to purchases made via our website or official platforms in Malaysia. We strive to ensure you’re delighted with your order. If unsatisfied, we accept returns for refund, exchange, or replacement within 14 days of receiving your order, provided items are in their original, unopened, unused, and undamaged condition. Sale items are non-refundable or exchangeable.

1) Customers may request a refund if the product received is defective, damaged, or incorrect.
2) Refund requests must be made within 14 days of receiving the product, with proof of purchase and product condition.
3) Refunds will be processed via the original payment method within 14 business days.
4) Shipping costs for returns will be borne by customer unless the return is due to our error.

How to Return:

• Email us at aqsuremalaysia@germax.com.my for a returns process, including your order number and details of the items.
• Ship items to:
  AQsure Malaysia HQ
  Germax Sdn Bhd ( 61985-K)
  B8-2-1, Block 8, Jalan Teknologi 2/1A,
  Signature Park, Kota Damansara,
  47810 Petaling Jaya,
  Selangor Darul Ehsan,
  
• Refunds will be processed upon receiving and inspecting returned items. Return shipping costs are the responsibility of the customer.

Let me know if you need further refinements! Have more questions? Feel free to reach out to our customer service team at aqsuremalaysia@germax.com.my or contact us at 012-9721318. We’re here to assist you with any inquiries or concerns you may have.