FAQ
Frequently Asked Questions (FAQ)
AQsure Malaysia
General Questions
What is AQsure Malaysia?
AQsure Malaysia specializes in providing high-quality pregnancy and ovulation test kits designed for at-home use. Our products offer accurate and reliable results to help you track ovulation or confirm pregnancy.
Where can I buy AQsure products?
You can purchase AQsure products through our official website or from authorized retailers and pharmacies across Malaysia.
Are AQsure test kits accurate?
Yes, our test kits are designed to provide over 99% accuracy when used correctly according to the instructions provided.
Pregnancy Test FAQs
How does the AQsure pregnancy test work?
The AQsure pregnancy test detects the presence of the hCG hormone (human chorionic gonadotropin) in urine, which is produced during pregnancy.
When is the best time to take a pregnancy test?
For the most accurate results, take the test on the first day of your missed period. Testing in the morning is recommended, as hCG levels are typically higher in the first urine of the day.
What if the test shows a faint line?
A faint line still indicates a positive result. However, for confirmation, you may repeat the test after 48 hours or consult your healthcare provider.
Can medications or medical conditions affect the results?
Certain medications (e.g., fertility treatments containing hCG) and medical conditions (e.g., ovarian cysts) can affect the results. Always consult a healthcare professional for further clarification.
Ovulation Test FAQs
How does the AQsure ovulation test work?
The AQsure ovulation test detects the surge in the luteinizing hormone (LH) in urine, which indicates that ovulation is likely to occur within 24–36 hours.
When should I start using the ovulation test?
Begin testing a few days before your expected ovulation date. Refer to the instructions provided with the kit to calculate the best time based on your menstrual cycle length.
How do I interpret the test results?
- Positive: Two lines of equal intensity or the test line is darker than the control line, indicating an LH surge.
- Negative: The test line is lighter than the control line or no test line appears.
- Invalid: No control line appears; retest with a new kit.
Can I use the test at any time of the day?
While you can use it any time, mid-afternoon (10 AM–8 PM) is often ideal. Avoid excessive fluid intake before testing, as it may dilute LH levels in urine.
Usage & Storage
How should I store AQsure test kits?
Store the test kits in a cool, dry place between 4°C and 30°C. Avoid exposure to direct sunlight or humidity.
Can I reuse the test kits?
No, AQsure test kits are designed for single use only. Dispose of them properly after use.
What if the test doesn’t work?
If the control line does not appear, the test may be faulty or used incorrectly. Please check the instructions and use a new test kit. For further assistance, contact our customer support team.
Orders & Customer Support
How can I track my order?
Once your order is confirmed, you will receive a tracking number via email or SMS. Use this number to track your order on our website or courier partner’s portal.
What is your return policy?
Returns are accepted for defective or damaged products reported within 7 days of delivery. Contact our support team for assistance. Please note that opened or used test kits are non-refundable.
How can I contact AQsure Malaysia?
You can reach us via:
- Email: aqsuremalaysia@germax.com.my
- Phone: +6012 972 1318
- Address: AQsure Malaysia HQ
Germax Sdn Bhd ( 61985-K)
B8-2-1, Block 8, Jalan Teknologi 2/1A,
Signature Park, Kota Damansara,
47810 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia.